For home care agencies
Fewer calls. Covered visits. Paid each week.
Heartfelt is where families organize care for a parent. Connect your agency, and the families you serve see who’s coming and when your aide arrived, in the app they already use.
- A free 6-month pilot
- We do the setup with you
- In the demo, choose “Demo as” and the agency to see its portal
What changes for your office
Fewer “who’s coming today?” calls
Families see who’s coming, and when your aide checked in and out at the home, without calling the office.
Cancelled visits covered faster
When you can’t cover a visit, cancel it in Heartfelt with the reason. The family is asked to cover it, one person at a time, with no phone tree.
Paid each week in the app
Families pay each week’s bill in the app, with every visit on it. You get paid two business days after each payment.
New families nearby
Families near you can find your agency and ask for extra care. You answer with who can come and your price.
Your aides and clients, brought in
Bring in your aides and clients from a spreadsheet. Each family gets your invitation and chooses to connect.
One inbox for every family
Write to each family in the app, and see when they’ve read it.
What families and aides see
The family
- Who’s coming today, and when the aide arrived and left
- The notes your aides share
- Each week’s bill, with every visit on it, before they pay
Your aides
- Only their own visits, in every family they work for
- The address with directions, then check in and out at the home
- Allergies first, then the family’s notes and the medicines due during the visit
Your office sees each connected family’s name, ZIP code and care notes for aides, your own visits, and their requests for extra care. Never their medicines, notes or documents.
How the pilot works
A 30-minute demo
We show you Heartfelt with a sample family and answer your questions.
We set it up with you
We add your agency, bring in your aides and clients from a spreadsheet, and invite your office staff.
Six months free
Use Heartfelt with your families for six months at no cost, then decide whether to keep it.
Privacy and security
- Each family’s information is kept apart, and each person sees only what their role needs.
- Your office sees only what each family chooses to share with you, and a family can stop sharing at any time.
- Encrypted when it’s sent and where it’s stored.
- Every look at a private note, and every change Heartfelt staff make, is recorded.
Heartfelt is in its pilot, and the demo holds a sample family only. A BAA (Business Associate Agreement) is signed before any real client data is added.
Questions
What does it cost?
The pilot is free for six months. After that, Heartfelt takes a fee only on what families pay or book through the app. We’ll go through it on the demo.
Which families can use it?
Any family you serve. They sign in with their email on any phone or computer, in English, Spanish, Chinese, Vietnamese or Tagalog.
Do our aides need a smartphone?
To check in and out at the home, yes: any phone with a web browser, with nothing to install. If an aide’s phone can’t check in, your coordinator records the times, with the reason.
Is our clients’ information safe?
Each family decides what your agency can see. The demo uses a sample family only. A BAA is signed before any real client data is added.
Who does the setup?
We do it with you, on a call: we bring in your aides and clients from a spreadsheet and invite your office staff.
Book a demo
Tell us about your agency and when to call. We’ll call or email you to find a time. Nothing else is done with your details.
Until Heartfelt opens, email us to book a demo: support@heartfelt.site